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The Attribution Lie: Why Your Platform Metrics are Fiction

Marketing platforms grade their own homework. Click-based attribution systematically overstates performance. Smart marketers are moving to incrementality measurement — and finding the real picture is both more honest and more useful.

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Thinking on customer data, segmentation, measurement, and lifecycle marketing from the SIVV team.

Measurement
James Bennett
12 mins
October 11, 2023

The Attribution Lie: Why Your Platform Metrics are Fiction

Marketing platforms grade their own homework. Click-based attribution systematically overstates performance. Smart marketers are moving to incrementality measurement — and finding the real picture is both more honest and more useful.
Read the article
All
Measurement
Intelligence
Strategy
Technology
Measurement
8 mins

How SIVV gets results - Fast

Most marketing technology takes six months to implement and another six to prove ROI. SIVV's current record is under two weeks.
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Technology

The Missing Layer: Why Your Marketing Stack Needs an Intelligence Tier

Marketing execution platforms have never been better at sending a message. The question of which customer to send it to, why, and what it is worth to send, is a different job. Most brands are still asking one platform to do both, and the returns show it.
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Strategy
23 mins

Beyond RFM: Why Customer Trajectories Matter More Than Segments

Traditional segmentation tells you where customers are. Trajectory-based intelligence tells you where they're going. The difference is the gap between reactive campaigns and proactive customer management.
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Measurement
12 mins

The Attribution Lie: Why Your Platform Metrics are Fiction

Marketing platforms grade their own homework. Click-based attribution systematically overstates performance. Smart marketers are moving to incrementality measurement — and finding the real picture is both more honest and more useful.
Read the article
Previous
Technology
5 min read

The Missing Layer: Why Your Marketing Stack Needs an Intelligence Tier

Marketing execution platforms have never been better at sending a message. The question of which customer to send it to, why, and what it is worth to send, is a different job. Most brands are still asking one platform to do both, and the returns show it.
Read the article
Strategy
5 min read

Beyond RFM: Why Customer Trajectories Matter More Than Segments

Traditional segmentation tells you where customers are. Trajectory-based intelligence tells you where they're going. The difference is the gap between reactive campaigns and proactive customer management.
Read the article
Measurement
5 min read

The Attribution Lie: Why Your Platform Metrics are Fiction

Marketing platforms grade their own homework. Click-based attribution systematically overstates performance. Smart marketers are moving to incrementality measurement — and finding the real picture is both more honest and more useful.
Read the article
Previous
Intelligence
5 min read

Win-back is not a fire drill

Many brands reach for win-back when sales slip. The lapsed customer base is often seen as the cheapest revenue a marketing team has access to, and treating it as an emergency response is how most of that revenue stays unclaimed.
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Intelligence
5 min read

The discount you should not have given

The calendar of discounting events is pulling sales earlier every year, and margin is paying for it. Most of that discount spend is defensible. Some of it is going to customers who would have bought at full price.
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Intelligence
5 min read

The data is not the insight

A decade of being sold on data volume has left many marketing teams with more of it than they can use. The harder question, which customer to act on next and what to offer, is still mostly answered by instinct.
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Strategy
5 min read

Loyalty Marketing does not need a Loyalty Program

Tiered loyalty programs were built to solve a customer recognition problem most brands no longer have. The overt program now has to earn its place against sharper alternatives, incognito loyalty marketing among them.
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Intelligence
5 min read

The data is not the insight

A decade of being sold on data volume has left many marketing teams with more of it than they can use. The harder question, which customer to act on next and what to offer, is still mostly answered by instinct.
Read the article
Technology
5 min read

The Missing Layer: Why Your Marketing Stack Needs an Intelligence Tier

Marketing execution platforms have never been better at sending a message. The question of which customer to send it to, why, and what it is worth to send, is a different job. Most brands are still asking one platform to do both, and the returns show it.
Read the article
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